HOW WE COMPARE - AN INDEPENDENT STUDY
No one scrutinises our performance more than we do, and we think Dubai residents deserve better than unreliable technicians, hidden maintenance expenses, and needless repeated visits. We are incredibly appreciative to have more 5-star Google ratings than any other maintenance firm in Dubai, and we are always looking over customer comments.
We recognise that gaining a deeper understanding of our performance and how we compare can be quite beneficial in ensuring that we continue to meet the high expectations of our clients. We accomplished this by conducting a comprehensive survey that gathered the opinions of over 400 distinct customers and, separately, a third-party, independent on-the-job investigation that asked 15 mystery shoppers to compare our technical and customer service quality to that of five of our closest rivals.
COMMENTS FROM OUR CUSTOMERS
SERVICE SATISFACTION
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89% of customers rate Mantech Services as good or excellent.
QUALITY OF HOME MAINTENANCE
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82% of customers rate Mantech Services as distinctly better than alternatives in the market.
VALUE FOR MONEY
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82% of customers believe Mantech Services is better than or equal to market alternatives on cost.
LIKLIHOOD OF RECOMMENDING Mantech Services TO A FRIEND
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Customers rate us 8.2 out of 10
IN YOUR OWN WORDS
A PRICE MARKET STUDY
Even though the overwhelming majority of consumers who responded to the survey expressed high levels of satisfaction with the work that Mantech Services had done, a significant 18% of them said that the price of our services was higher than normal.
Although our rates are straightforward, we recognise that in the highly changeable home maintenance sector, it can be challenging for consumers to obtain a clear point of comparison when comparing prices. Your job must be completed accurately, with a clear resolution and no need for reworking, in order to receive a good fee. Until you have committed to a company and sat with their findings, maybe for a few weeks, these elements are unclear.
While we have always been careful to calculate pricing based on what is required to ensure a good job well done, we were also curious to know how we stacked up against the competition on price.
THINGS WE GOT
The impression that we are "expensive" turned out to be one that prioritises money over value, maybe as a result of the forthright nature of our price estimates.
NOT THE MOST EXPENSIVE
We were comforted to learn that, when "solution duration" is considered (comparing our price per minute to that of our closest competitors), we actually fall largely into the middle ground. For instance, our 14-step AC service ensures longer-lasting cooling by conducting a comprehensive system audit through non-negotiable protocols. We refer to this as our "no-stone-unturned" policy. In fewer than 40 minutes each unit, none of our technicians finish this laborious procedure. When contrasted with a comparable quote that involves half the work and less than ideal results, offering this high quality at what has turned out to be a mid-range pricing point by industry standards actually represents outstanding value for money.
NOT THE CHEAPEST
In this case, we did charge more for plumbing services than the two competitors we were compared to. Similar to electrical work, we think plumbing problems should only be handled by the most skilled professionals because, if they are not identified and fixed right away, they almost invariably worsen or become dangerous over time. Many candidates ultimately fail the practical examinations, on-the-job trials, and additional training provided by Mantech Services professionals as part of our employment process. As a result, even if our plumbing services are not inexpensive, they offer unparalleled technical expertise.
ALWAYS RELIABLE
We were happy to find that our prices are more stable than those of other businesses, which may be because we carefully choose our technicians and we are required to guarantee a fair wage and uniform training for all services.
OUR CUSTOMERS ON COST
HOW DID WE DO IT?
Booking requests acknowledged in 1 hr or less in all instances
Charges and technical solutions being clearly explained in all instances
Technicians wearing face masks, shoe coverings and maintaining social distance in all instances
Technicians leaving the vicinity ship-shape post-service in all instances
A PRICE MARKET STUDY
COMPETITOR AVERAGE
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Mystery shoppers on the likelihood of recommending our competitors to a friend, out of 5.
MANTECH SERVICES AVERAGE
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Mystery shoppers on the likelihood of recommending Mantech Services to a friend, out of 5.
ACTUALISING YOUR CONSTRUCTIVE COMMENTS
We are at the forefront of quality and cost-effectiveness, according to the findings of our mystery shopping research and customer survey. However, we were aware that in order to continue doing what we do best, we needed to concentrate on the areas where we lost points:
LEAD TIME
We are able to reduce our lead time and offer one of the most flexible booking processes in the business thanks to our sizable tech teams with specialised service knowledge. However, because of high demand, two of our testers had to wait up to three days to secure an appointment during the on-the-job research. Given that a tiny portion of survey respondents also mentioned that our tech staff sometimes get overly busy during the busy summer months, we realised this was something we needed to take into account.
OUR COMMITMENT
During one of our busiest times ever for expanding and improving our teams, we have been busy hiring and training new employees. In order to accommodate anxious clients who require prompt assistance, we have significantly expanded the number of emergency periods in our calendar that are regularly blocked. As is customary, our annual maintenance contract clients can also count on emergency support within ninety minutes.
UNRESOLVED MAINTENANCE ISSUES
One of our main goals as one of Dubai's top providers of maintenance services is to finish projects completely and as quickly as feasible. We were therefore somewhat aback to discover that one of the mystery shoppers had subtracted points for Mantech Services while failing to fix his air conditioner. We discovered upon investigation that our technicians needed new parts, including a thermostat that was out of stock. Even though our crews are among of the best-equipped in the Emirate, occasionally part replacement jobs cannot be finished in a single day and a follow-up visit is necessary.
OUR COMMITMENT
Sincerity is always the best policy, in our opinion, and occasionally we have to put off finishing a task until we have the appropriate quality of materials on hand. Nonetheless, we are aware that any kind of delay causes inconvenience to our clients. We are therefore pleased to provide the quickest parts delivery in Dubai with extra heads sourcing and collecting any replacement hardware if necessary, all via our Express service, as a result of our decision to simplify our relationships with parts manufacturers in response to the investigation. We are therefore striving to be practically unmatched in this area if a quicker completion time is your goal.
In order to improve our teams' communication abilities while interacting with clients, we also keep funding Grant Crawford's customer service training. When problems do arise, we want our employees to always communicate the "why" and the fix.
Mystery shoppers on wwfi
A RECAP OF WHAT WE'VE LEARNT
We'll fix Being in charge of home maintenance in Dubai for more than 15 years makes us proud, and we're not content to rest on our laurels. We are aware that this market has been more crowded in recent years, but we firmly believe that by making an investment and offering candid criticism—both positive and negative—we can improve our relationship with you, the client, who will always be the key to our success.
Alongside all the positive feedback, we've discovered that having an open discussion about our performance may provide a lot of benefits. We can make your lives more easier by facilitating more emergency requests, honing our communication abilities, and reducing the time it takes to obtain replacement components if we have accurate facts to back up the commentary. We are applying this knowledge to make improvements to what we consider to be the best and most affordable service on the market. Please send an email to [email protected] with any feedback you would want to give, and our operations manager, Phillip, will listen to you enthusiastically. correspondence to: [email protected]
5 out of 5 stars
Eka Zurabiani
February 22, 2025
I recently had the pleasure of working with Lurpak and Jumar, and I couldn’t be happier with the results! After a few frustrating experiences with oth...
5 out of 5 stars
Esteban Garcia
February 22, 2025
Great job from Alexander and Melchor! Don't doubt to call Mantech Services. Accurate answer for electric technical problems.
5 out of 5 stars
carval
February 21, 2025
Mantech Services team is very professional and knowledgeable. Their customer support team is responsive and helpful. The field technicians are punctual...
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